BetBrave Privacy Policy

At BetBrave, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, deposit, play or otherwise interact with our platform. By creating an account, you agree that we may process your data as described below.

Who We Are

We are operated by WP Software Solutions Ltd., registered in the Union of Comoros under registration number 15760, with our registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan. We hold a licence issued by the Government of the Autonomous Island of Anjouan, licence number ALSI-152406049, under the Computer Gaming Licensing Act 007 of 2005. All communication regarding this policy must be conducted in English, and the English version prevails over any translation.

Information We Collect

When you use BetBrave casino, we collect several categories of personal data necessary to provide our services and to comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather payment information, including card details, e-wallet identifiers or cryptocurrency wallet addresses, to process deposits and withdrawals.
• We record verification documents such as proof of identity, proof of address, proof of ownership of the payment method, and source of funds or wealth where required.
• We track your gaming activity, including deposits, wagers, withdrawals, bonus usage and session history, to manage your account and detect irregular behaviour.
• We log technical data such as IP address, device information, browser type and login timestamps, partly to confirm you are not using a VPN or proxy service, which is prohibited under our Terms.
• We retain correspondence from live chat, email or our Telegram channel, including conversations that may involve an automated AI assistant reviewed by our staff for quality and compliance.

How We Use Your Data

Our BetBrave platform uses your information for the following purposes:

• We use your data to create and manage your account, including verifying your eligibility to use our services.
• We process your payments and apply our closed-loop withdrawal policy, which requires returning funds to the same payment method used for deposit where technically possible.
• We conduct Know Your Customer and Anti-Money Laundering checks, including enhanced due diligence above 10,000 USD, for politically exposed persons, and for players from high-risk jurisdictions.
• We monitor cumulative lifetime deposits and withdrawal requests, as these are named triggers in our KYC and AML policy.
• We personalise your experience, including evaluating eligibility for our welcome packages, cashback, rakeback and VIP invitations.
• We communicate with you about your account, promotions, prize notifications and support enquiries.
• We use data to detect fraud, cheating, collusion, bonus abuse and other prohibited activity, and to enforce our restricted countries and currency conversion rules.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to deliver the services you request from us; legal obligation, to comply with licensing, AML and tax requirements imposed on our Anjouan-licensed operations; legitimate interest, including fraud prevention and platform security; and, where applicable, your consent, such as for marketing communications you can withdraw at any time.

Verification and Enhanced Checks

We may require verification at any stage of your relationship with us, including after registration, before or during a withdrawal, or when transaction thresholds are reached. We may request a selfie or a verification call, and we may suspend wagering, deposits or withdrawals until this process is complete. We do not publish a fixed deadline for completing verification, but delays on your part may delay your transactions.

Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

• Third-party electronic payment processors who handle deposits and withdrawals on our behalf.
• Identity verification providers engaged to confirm your identity, address and source of funds.
• Regulatory authorities, including the Anjouan Offshore Financial Authority, where required by law or licence conditions.
• Game and software providers whose RNG systems, such as those certified by Evenbet Gaming and iTech Labs, require limited technical data to operate correctly.
• Professional advisers, auditors or arbitration bodies in connection with dispute resolution under our Dispute Resolution Policy.

Data Retention

We retain your records for at least 5 years after our relationship with you ends, in line with our AML obligations. Where suspicious activity is detected, we file reports within 7 days as required by our compliance framework. We retain complaint records, including any complaint submitted from your registered email within 14 days of an incident, to support our internal resolution process and any subsequent arbitration.

International Transfers and Restricted Territories

Our BetBrave casino operates worldwide except in restricted territories, including Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, the Union of Comoros, and jurisdictions on the FATF blacklist. If your data indicates residency in a restricted territory, we may limit or terminate your access to BetBrave. We at BetBrave process data primarily from our operational infrastructure, and by using our services you consent to the transfer and processing of your data as described in this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, support localisation across our English, Deutsch and Polski locales, and analyse traffic. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we aim to honour these wherever applicable:

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain processing, including direct marketing.
• You can withdraw consent previously given, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We at BetBrave aim to respond to reasonable requests in a timely manner, consistent with our regulatory obligations.

Data Security

We implement technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. While no system is completely secure, our BetBrave infrastructure undergoes ongoing monitoring, and access to sensitive data is restricted to authorised personnel involved in verification, payments and compliance functions.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will close it and remove the associated data where legally permitted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of BetBrave after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach our support team 24/7 via live chat, by email at [email protected], or through our Telegram channel at t.me/betbrave. We at BetBrave are committed to addressing your privacy concerns promptly and transparently.